Returns
All returnable products are subject to a 20% restocking fee. A Return Merchandise Authorization (RMA) number is required prior to returning PES s.a. products. Please refer to our return form to release your RMA number.
Repairs
PES s.a. offers repair service for rebuilding PES s.a. eligible products. Repaired products are warranteed for a period of 2 years from the date of original delivery, to be free from defects in material and workmanship. A Return Merchandise Authorization (RMA) number is required prior to returning PES s.a. products for repair evaluation and service. All non-warranty repairs will be subject to an initial evaluation fee of 236.00 €. All products sent back to PES s.a. for repair evaluation will be shipped at the customer's expense. PES s.a. Sales Support will contact the customer once a repair evaluation has been completed. The customer has up to 30 days to authorize the repair after receipt of the repair quote, otherwise PES s.a. reserves the right to scrap or ship the products back at the customer's expense without repair.
Return Merchandise Authorization (RMA)
A RMA number is required prior to returning any PES s.a. products for warranty evaluation, repair, refund or credit. A RMA number will be created upon completion of the RMA form and PES s.a. Sales Support will contact the customer with further instructions.